Returns & Refunds

We want your jar to make you happy. If something goes wrong, we will make it right.

Live plants

Arrive-alive guarantee: tell us within 7 days

Broken items

Free replacement: tell us within 7 days

Other items

Return within 30 days if unused

Refunds

Within 5 business days after we get the return

Arrive-alive guarantee

Plants and moss are alive, so we can't take them back. But if a plant arrives dead, badly damaged or sick, we will send a new one for free.

Just email us a photo within 7 days of delivery. You don't need to send anything back.

Broken or wrong items

If a jar arrives cracked, a part is missing or we sent the wrong thing, email us a photo within 7 days of delivery.

We will send a replacement for free, or refund you if you prefer.

Returning other items

Jars, tools, figurines and unopened soil can be returned within 30 days of delivery.

• Items must be unused and in their original packaging.
• Return shipping is paid by you, unless the mistake was ours.
• The original shipping cost is not refunded.

Kits and live plants can't be returned just because you changed your mind, since the plants wouldn't survive the trip back. If something about your kit isn't right, write to us and we will help.

How to start a return

Email us your order number and, for damaged items, a photo. We will reply within one business day with the next steps.

Please don't send anything back before you hear from us.

When you get your money

We refund to your original payment method within 5 business days after we receive your return. Your bank may need a few more days to show it.

A plant is struggling later?

After 7 days the guarantee ends, but we don't. Send us a photo and we will help you figure out what your jar needs.

Last updated: October 2026